Change Management - Enabling Step Improvement through Structured Delivery

Post Britex: In the coming months the competitive landscape for UK organisations will look and feel very different. Essentially the need for UK business organisations to become more competitive, provide faster value delivery, increase productivity, better customer focus, improved business agility and performance will never have been greater. Organisations will have to get more for less and adopt to the new Britex business environment. This requires Business and Process Improvement across the organisation’s value chain, improving employee capability, business processes, systems and services.

“The journey of a thousand miles begins with one step” ~ Lao Tzu

Change Management

Successfully implementing an improvement project or transformation roadmap will almost always involve people and change, and this can be the most difficult part of the improvement. Project implementations are often complex and usually cause significant disruption that cuts across people and a number of business areas. Change Management is the proven game changer used to improve capital and operational effectiveness and efficiency, ensuring a positive and sustainable organisational change. The impact of the change challenge will need to be managed to reduce change disruption and resistance to the business and ensure they will undertake those activities necessary to support the project. Our registered a2B Change Management Framework® (a2BCMF®) is a structured and disciplined approach to support organisations, leadership teams and individuals going through a change, the transition from the current state 'a' to the future state 'B'.

Key considerations: Potential Change Management elements are listed below:

~ Change Definition

~ Sponsorship

~ Change History Assessment (CHA)

~ Change Agents

~ Communication Plan

~ Change Readiness Assessment (CRA)

~ New Skills and Behaviours

~ Change Adoption and Benefits Value Tracking

“Change is the law of life. And those who look only to the past or present are certain to miss the future” ~ John F. Kennedy

Business and Process Improvement

Business and Process Improvement provides the capabilities and structured methodologies to move organisations from their current state 'a' to their desired and improved state 'B'. Organisations can drive improvements by developing people capability, which in turn focuses on improving processes and systems using structured methodologies. Successful initiatives deliver sustainable business and process improvements in key areas such as operations, supply chain, human resources and finance, and can drive performance optimisation to help your organisation accomplish more with fewer resources.

Methodologies: There are a wide range of structured methodologies that provide data driven approaches to solving problems; this can be achieved by using the proper analysis, solution development and sustainable implementation. A selection of Business and Process Improvement methodologies are listed below:

~ Continuous Improvement

~ Advanced Problem Solving

~ Operational Excellence

~ Business Improvement Masterclasses: Leader, Kaizen and Lean Practitioner

~ Business Operating Model (BOM) Assessment

~ Cross-Functional Rapid Improvement Workshop

“We cannot solve our problems with the same thinking we used when we created them” ~ Albert Einstein

Portfolio, Programme and Project Management

Delivering an organisation’s strategy successfully is dependent on developing and executing Portfolio, Programme and Project Management activities. Each of these Business Process Improvement and project activities contribute to the achievement of your strategic goals. Selection and alignment of the Portfolio, Programme and individual Projects is fundamental to an organisation’s strategic delivery, future profits and shareholder value.

Portfolio Management: Aligns with organisational strategies by selecting the right programmes or projects, prioritising the work and providing the needed resources, capability, capital and assets.

Programme Management: Is the application of knowledge, skills, tools and techniques to a programme to meet the business requirements and to obtain benefits and control not available by managing projects individually.

Project Management: Is the application of people, emotional intelligence, knowledge, skills, structured methodologies, quality tools and techniques, to deliver activities to meet the project requirements.

Listed below are a selection of key considerations to ensure the Business Process Improvement and Change Management activities are governed and controlled to deliver the Portfolio, Programme and Project on time, within scope, on budget and as per the specified quality standards.

Key considerations:

~ Portfolio Management and Alignment to Strategy

~ Programme Management Delivery

~ Project Management Delivery

~ Project Management Office (PMO)

~ Portfolio, Programme and Project Audit and Oversight

“If you fail to plan, you plan to fail” ~ Vijay Dhameliya

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Peter F Gallagher is a Change Management Global Thought Leader, Expert, International Speaker, Author and Leadership Alignment Coach.

Ranked #1 Change Management Global Thought Leader: Top 50 Global Thought Leaders and Influencers on Change Management (May 2020) by Thinkers360.

Business Book Ranking: Change Management Pocket Guide - Leadership of Change® Volume 2, ranked within the top 50 Business and Technology Books (Jan 2020) from Thinkers360 Thought Leaders.

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